Our Privacy Policy
River Wye Canoe Hire a subsidiary of Ross on Wye Canoe Hire Limited.
River Wye Canoe Hire provides the highest standard of customer service and care, however to do this we may on occasions need to collect personal information from you. In doing so, we are committed to protecting your privacy and adhering to the principles of General Data Protection regulations (GDPR) 2018.
We only collect personal information that you choose to provide voluntarily personally or over the phone to one of our members of staff or by booking online.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you.
INFORMATION WE COLLECT
When you make a booking over the phone or via an e mail booking, we request your name, email address, mailing address, phone number, credit card number and expiration date. We use this information to process and make your booking.
Information provided to us when you communicate with us for any reason.
In providing this information, you are giving your total consent to River Wye Canoe Hire to collect, process, and store your personal data for the purposes of fulfilling your booking or for Health & Safety reasons.
HOW WE USE THE INFORMATION WE COLLECT
We use the information that you provide in the following ways:
We may periodically send promotional emails about canoeing on the River Wye or special offers which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you by email for market research purposes. We may use the outcomes of this research to improve the services that we offer, to improve our marketing and improve our means of communication.
DISCLOSING YOUR PERSONAL INFORMATION
Your personal data will not be disclosed to any third-parties except:
To the extent and the purpose that River Wye Canoe Hire may be required to do so by any law, legislation, enactment, or safety reason.
During the period of any hire where in the sole judgment of River Wye Canoe Hire it is considered to be for the safety or wellbeing of you or other participants within your party that we know to be accompanying you.
STORING YOUR PERSONAL DATA
We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing (i.e. credit/debit card transactions). Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing of your booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
Data that is provided to us is stored on secure servers. Details relating to credit/debit card transactions i.e. credit card paper receipts not held by us.
The transmission of information via third party servers may not completely secure and therefore we cannot guarantee the security of the data you provide to us and we use electronically for completing a booking and transmission of such data is therefore entirely at your own risk.
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, managerial and electronic procedures to safeguard and secure the information we collect.
THIRD PARTY LINKS
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
ACCESS TO INFORMATION
The GDPR 2018 gives you the right to access the information that we hold about you. You also have the right to request that we remove your details from our records. Should you wish to receive details that we hold about you please contact us ether by telephone 01600 890470 or by e mail info@thecanoehire.co.uk.
CONTACTING US
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us on info@thecanoehire.co.uk.
UPDATING OF POLICY
We may update this Policy from time to time by updating this page so please return and review this Policy regularly. This policy was introduced in May 2018 and was updated in February 2025.